Infobip Predicts 7.3 Billion Black Friday and Cyber Monday Interactions As AI Reshapes the 2026 Shopping Season
Oct 26, 2026
New Delhi [India], October 26: Global AI-first cloud communications platform Infobip predicts more than 7.3 billion customer interactions across Black Friday and Cyber Monday 2026, as AI and conversational channels transform how consumers discover products, receive offers and access support. New Infobip research also reveals that 63% of consumers have used an AI assistant or chatbot while shopping during the past 12 months.
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